Effects of Legal and Institutional Issues on TIM Performance Measures – WSDOT Example

In 2002, the Washington State Department of Transportation (WSDOT), the Washington State Patrol (WSP), and the Washington Fire Chief (WFC) developed a Joint Operations Policy Statement (JOPS), an agreement that formalized each agency’s role and responsibilities for freeway operations, including incident response. In 2006, the Washington governor’s office directed the agencies to collaborate on performance monitoring and accountability goals related to incident response and traffic incident clearance times. The agencies used the JOPS agreement to enhance their collaborative relationship, to refine performance measures, and to identify strategies that would support meeting objectives. Through the JOPS agreement, the agencies were able to document new programs and policies that were designed to improve incident response and decrease incident clearance times (27).